Terms and of service

  • Prices are subject to change based on demand

  • I have the right to reject any order for any reason

01 - General Terms

01- Payment

  • Currency is to be made in USD 

  • 50% deposit is required before work commences

  • Final payment is due after work is finished and before it is delivered

03 - Process and Delivery

  • The time it takes for a work to be completed varies from 2 weeks to 3 months or more based on health, complexity of the piece, delays in communication between me and the client, and other work requested at the same. I maintain constant and clear communication with my clients to inform on any delays.

  • Unless otherwise agreed, I will arrange the delivery of the work in a safe but cost-effective manner. The client is responsible for the cost of said delivery.

  • I will notify the client of this cost prior to shipping.​

  • Digital images are shared via a google folder in .png and .jpeg format on 300DPI resolution. If you would like the work to be printed, an additional charge is applied to the commission depending on the size requested by the client. 

04- Revisions

  • You get 3 rounds of changes during the sketch phase before paint is applied.
     

  • A fee will be added if you want something changed on the final drawing - unless a misunderstanding from my side has been made.
     

  • If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage (20/hr).
     

  • If your reference is unclear to start with changes will come at an extra charge.

05 - Copyright and Usage

I, Candie Mor (the artist):

  • I reserve the right to cancel and refund the order at any time for any reason. 

  • I retain all copyrights over the commissioned artwork, unless or otherwise agreed with the client.

  • I will NOT claim the intellectual property (IP) of the commissioned artwork.

  • I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms. 

  • I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.

You (the customer/commissioner):
 

  • You may upload the commissioned artwork on any website and social channels.

  • Unless with a written agreement by the artist, you may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, make prints, etc.)

  • You may NOT alter the commissioned artwork without my (the artist's) consent.

  • You retain the rights to the intellectual property (IP).

  • You may NOT use the commissioned artwork for commercial purposes.

 

The following is considered copyright infringement:​ Reproducing/using the copyrighted artwork commercially - means making money off it in any way not excluded from these terms. Claiming the artwork as your own. Altering the artwork without my consent. In some cases, the commercial rights to the image may be purchased.

06 - Cancellations & Refund Policy

  • In the case that the client does not wish to continue with commission from the completion of preliminary stage: The client is under no obligation to pay compensation to the artist. 

  • In the case that the client has given payment and written instruction to the artist to proceed with the work and recalls commission before completion: Fifty percent (50%) from the initial deposit will be refunded to the Client.

  •  In the case that the client wishes to cancel commission after the given completion date: There is no refund from the initial deposit and all outlined client copyrights will be revoked.

  • If for any reason I am unable to start your commission you will receive a full refund.
     

  • If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself.
     

  • If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply Paypal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.